Table of Contents

Scope of this Privacy Policy

HAELENT is committed to protecting your privacy.

This Privacy Policy explains how we handle data, including what we collect and how we obtain it, how we use it, when and if we disclose it, and some of your options for managing your data with HAELENT with regard to:

  • our games and related services which we generally refer to as the “Services”;
  • our website haelent.com

Our games refer to mobile apps published under the following accounts:

Who are we and how to contact us?

The words "we", "our", "us" refer to HAELENT, a group of developers. This Privacy Policy explains how personal data is processed by HAELENT. If you have questions regarding personal data processing by HAELENT, please contact us at info.haelent@gmail.com

What data, for what purposes, how long, and based on what grounds do we process as a Controller?

EU/EEA/UK/CH Users and Consent

In compliance with the General Data Protection Regulation (GDPR) and Google’s EU User Consent Policy, we request explicit consent from users in the European Economic Area (EEA), United Kingdom, and Switzerland before collecting or processing personal data. When the application is first launched, users are shown a consent popup allowing them to:

  • Accept all data collection and personalized ads
  • Manage their preferences for analytics, advertising, and other purposes
  • Decline non-essential data collection

Consent can be changed at any time via the Consent Settings menu inside the application. If such a menu is not available, users may also reset their consent by deleting and reinstalling the app. For more information, please refer to our Privacy Policy and Terms of Use.

Consent Management Platform (CMP)

We use a CMP (such as Google’s UMP SDK) to manage user consent for data collection under GDPR.

Data Processing Table

▼
Purpose of Processing How we collect the data? Data Subjects: Categories of Data Storage Period Legal Basis
Creation of new accounts which allows new players to initially access the Services. Directly from you. Automatically through third parties. Our users: Contact information provided by you within the Services, such as nickname and email address Data about your device, such as device name, model and operating system, screen resolution, browser type, country and language settings, internet provider, cellular net operator, network type Data obtained through third parties, such as your application store ID (Google Play Store, App Store). Until the termination of a contract or until the deletion of an account, whichever happens earlier, and within the terms specified by law. Processing is necessary for the performance of a contract to which you are a party. We will not be able to provide you with our Services if you do not provide these data.
Delivery of the requested services and products. Directly from you. Automatically through your use of our apps. Our users: Data about your game progress & account Data about your use of the Services, such as gameplay data and your interactions with other players inside the Services.
In-service communication, such as chats with other Services’ users and/or communication with the support team. Directly from you. Automatically through your use of our apps. Our users: Data about your game progress & account Data about your use of the Services, such as gameplay data and your interactions with other players inside the Services Your communication logs with the Services support or the community team, such as support tickets or in-service chat texts. Our legitimate interests to improve the quality of our Services, Processing is necessary for the performance of a contract to which you are a party. We will not be able to provide you with our Services if you do not provide these data.
Verification and confirmation of payments processed through and/or within the Services. Automatically through your use of our apps. Our users: Contact information provided by you within the Services, such as nickname and email address.
Timely notification & related information delivery, such as support messages, updates, and security alerts. Directly from you. Automatically through your use of our apps. Our users: Contact information provided by you within the Services, such as nickname and email address Your communication logs with the Service support or the community team, such as support tickets or in-service chat texts. Our legitimate interests to improve the quality of our Services; Processing is necessary for the performance of a contract to which you are a party. We will not be able to provide you with our Services if you do not provide these data.
Player experience improvement, development, and customization. Automatically through your use of our apps. Our users: Data about your game progress & account Data about your use of the Services, such as gameplay data and your interactions with other players inside the Services. Our legitimate interests to improve the quality of our Service.
Services security maintenance. Directly from you. Automatically through your use of our apps. Our users: Contact information provided by you within the Services, such as nickname and email address Data about your game progress & account Data about your use of the Services, such as gameplay data and your interactions with other players inside the Services. As long as necessary in order to maintain the security. Our legitimate interests to manage security, risk and prevent fraud.
Ads personalization. Automatically through your use of our apps. Our users: Data about your device, such as device name, model and operating system, screen resolution, browser type, country and language settings, internet provider, cellular net operator, network type Your IP address and mobile device identifiers, such as your device ID, advertising ID, MAC address, geo-location, IMEI Data obtained through third parties, such as your application store ID (Google Play Store, App Store). Until you withdraw your consent or until we lose interest in achieving the processing purpose whichever happened earlier. Your consent to receive personalized ads. You may withdraw your consent by changing your device settings. If you’re using iOS, go to Settings > Privacy > Advertising and turn on Limit Ad Tracking. For most Androids, the option is in the Settings app under Google > Services > Ads. Other Androids may have it under Settings > Privacy > Advanced > Ads.
Better understanding your preferences, helping you navigate our website, personalizing and providing more convenient experience to you, analyzing which pages you visit, and measuring advertising and promotional effectiveness. Automatically through your use of our websites. Our website visitors: IP-address, GEO (country or town), OS type and version, browser type and version, type of device and its display resolution, traffic source for the visitor, OS and browser language, which buttons are being clicked and what pages are being opened. 2 years or until you withdraw your consent, whichever happened earlier. Your consent to store cookies in your browser. You may withdraw your consent at any time by changing the settings of your web browser as set in our Cookie Policy.
General complaints and requests processing. Directly from you. Persons sending us requests or complaints: name, phone number, email-address, troubleshooting and support data (content of a message). As long as necessary in order to assist you with your queries unless, and within the terms specified by law. Our legitimate interests to assist you with your queries.

In any case once data is no longer required for a particular purpose, it will be securely destroyed or anonymised (so the data no longer identifies you) even though the set retention period is not expired yet.

Who do we share your data with?

Affiliates/Business Partners. We share your personal data with our affiliates and partners in the EEA and outside the EEA. As an international group of companies, we share your data with our affiliates in order to administer our IT systems. Service Providers/Vendors. We also use various third-party service providers to help us provide the Services and give support. As such, we share your data with our hosting provider, IT-administration service provider, web and in-app analytics service providers, ads service providers, service desk providers. They only receive data needed to provide their services to us. We have agreements with our service providers that say they cannot use any of this data for their own purposes or for the purposes of another third party. We prohibit our service providers from selling data they receive from us or receive on our behalf. We require service providers to use data only in order to perform the services we have hired them to do (unless otherwise required by law). For example, we may use a company to help us provide client support. The information they may receive as part of providing that support cannot be used by them for anything else. Third party cookies and similar technologies. We share your data related to cookies and similar technologies to better understand your preferences, help you navigate our apps, personalize and provide you with a more convenient experience, to analyze which pages you visit, and to measure advertising and promotional effectiveness. Where a data transfer outside the EEA is not covered by an EU Commission adequacy decision, we rely on lawful safeguards mainly Standard Contractual Clauses that ensure that your data is properly protected. We also ensure in our data processing agreements with our third parties that they only process your personal data in accordance with our instructions and in order to ensure the integrity and confidentiality of your personal data entrusted to them.
Please feel free to contact us at info.haelent@gmail.com for additional information on data transfers.

Third-Party Services

We use the following third-party services, which may collect and process user data in accordance with their own privacy policies:

These services may collect identifiers (such as your advertising ID), analytics data, or crash logs to improve the app experience and serve ads. In most cases, only aggregated or anonymized data is shared unless otherwise required for the service’s operation.

Note: This list may not be exhaustive. Other third-party services may be integrated in the app in the future or temporarily during updates. Each service is expected to handle data in accordance with its own privacy policy, and we advise users to review those policies for more information.

Automated decisions

We do not make any automated decisions about you that would result in legal or other similarly significant effects on you.

Cookies

What is a cookie?
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

What do we use cookies for?
HAELENT uses cookies for the following purposes:

  • to better understand your preferences
  • to help you navigate our website
  • to personalize and provide a more convenient experience to you
  • to analyze which pages you visit
  • to measure advertising and promotional effectiveness

What data do we process when installing cookies in your browser?
When installing cookies in your browser we automatically process your IP-address, GEO (country or town), OS type and version, browser type and version, type of device and its display resolution, traffic source for the visitor, OS and browser language, which buttons are being clicked and what pages are being opened if you give us your consent.
Our purposes to process this information is to understand better your preferences, to help you navigate our website, to personalize and to provide more convenient experience to you, to analyze which pages you visit, and to measure advertising and promotional effectiveness.
Please note that you may withdraw your consent at any time by changing the settings of your web browser as set here.
We will process your data for 2 years or until you withdraw your consent, whichever happened earlier.
To learn more about how we process your personal data you can read Section 3 of our Privacy Policy.

What data do we process when installing cookies in your browser?
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Unclassified cookies are the cookies that are in the process of classifying, together with the providers of individual cookies.

More specifically we use the following cookies and tracking technologies, including cookies from our partners and service providers:

Cookies Data Processing Table

▼
Name Provider Duration Category Description
_grecaptcha HAELENT persistent Necessary Used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of the website.
_GRECAPTCHA Google reCAPTCHA 179 days    
rc::a   persistent    
rc::b   session    
rc::c        
rc::d-15#   persistent    
i Yandex.Metrica 10 years   Preserves users states across page requests.
pll_language HAELENT 1 year Preferences Used to determine the preferred language of the visitor and sets the language accordingly on the website, if possible.
_vw_tab_guid Google Analytics session Statistics Registers data on visitors' website behavior. This is used for internal analysis and website optimization.
_ga   2 years   Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_ga_#       Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.
_gat   1 day   Used by Google Analytics to throttle request rate.
_gid       Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_ym_retryReqs Yandex.Metrica persistent   Registers data on visitors' website behavior. This is used for internal analysis and website optimization.
yandexuid   1 year   Registers data on visitors' website behavior. This is used for internal analysis and website optimization.
ymex        
_ym#_lastHit   persistent Marketing Unclassified
_ym#_lsid        
_ym#_reqNum        
_ym_d   1 year   Contains the data of the visitor’s first visit to the website.
_ym_isad   1 day   This cookie is used to determine if the visitor has any adblocker software in their browser – this information can be used to make website content inaccessible to visitors if the website is financed with third-party advertisement.
_ym_uid   1 year   The cookie is used to collect non-personal information on the visitor’s website behavior and non-personal visitor statistics.
_ym_uid   persistent   Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner.
_ym_visorc   1 day   Saves information of actions that have been carried out by the user during the current visit to the website, including searches with keywords included.
_ym_wv2rf:#:0   persistent   Unclassified
ads/ga-audiences Google AdWords session   Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.
metrika_enabled Yandex.Metrica     Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.
watch/#       Unclassified
webvisor/#        
yabs-sid       Registers data on visitors' website behavior. This is used for internal analysis and website optimization.
yuidss   1 year   Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website.


What can you do if you do not want storing cookies to be set or want them to be removed?
You are able to withdraw the consent to store cookies by changing the settings of your web browser.
You may see the cookie management instructions published by the browsers vendors at Google Chrome, Safari (Desktop, Mobile), Firefox, Internet Explorer respectively.

Your rights

You have the following rights under the GDPR (General Data Protection Regulation) concerning personal data:

  • right of access
  • right to rectification of personal data
  • right to erasure (right to be forgotten)
  • right to restriction of processing
  • right to data portability (to receive a copy of personal data in a commonly used machine-readable format)
  • right to object against processing for specific purposes (such as direct marketing)
  • right to object to automated processing including profiling
  • right to withdraw consent
  • right to lodge a complaint

Right of Access. You have the right to request more information about the personal data we hold about you. You can request a copy of personal data.

Right to Rectification. If you believe that personal data we hold about you is incorrect or incomplete, you have the right to request that we correct or supplement the data. You can also correct some of this information directly in our apps. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.

Right to Erasure. You have the right to request that we erase some or all of your personal data from our systems. Please note that if you delete our app from your device, we will still be processing your data if we have an appropriate legal basis for this.

Right to Restriction of Processing. You have the right to ask us to restrict further processing of your personal data if

  • the accuracy of your personal data is contested by you for a period enabling us to verify the accuracy of your personal data,
  • the processing is unlawful, and you oppose the erasure of your personal data and request to restrict of their use instead,
  • we no longer need personal data for the purposes of processing, but you require it to establish, exercise or defend legal claims,
  • you objected to processing pursuant to your right to object pending the verification whether our legitimate grounds override those of yours.

Right to Data Portability. You have the right to ask for a copy of your personal data in a structured, commonly used and machine-readable format and to request that we transmit the data to another controller where it’s technically possible if our legal basis if your consent or where the processing is necessary for the performance of a contract to which you are a party.

Right to Object. You have the right to object to processing of your personal data (including direct marketing purposes) which is based on our legitimate interests at any time. We will no longer process personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
You may exercise the mentioned rights by contacting us via email at info.haelent@gmail.com.

Right to Withdraw Consent. If we process your personal data on the basis of your consent, you have the right to withdraw it at any time.
You may exercise the mentioned right as described in this Policy.

Right to Lodge a Complaint. You have the right to lodge a complaint with a data protection authority, in particular in the Member State of your habitual residence, place of work, or where an alleged infringement of the GDPR has taken place.

Minors

We offer to our users a range of apps, some of which are primarily targeted at children below the age of 16 years, and others that are intended for users of all ages.
We generally do not process children’s personal data on the basis of consent but, if we do, in the event we discover we have collected information from a child below the age of 16 years, we will either delete their personal data or immediately seek the parent’s consent for that collection.

Data Security

HAELENT is committed to protecting your personal data. We use a combination of industry-standard security technologies, procedures, and organizational controls and measures to ensure the integrity and confidentiality of your personal data and to protect your data from unauthorized access, use, or disclosure.
If you have any questions about the security of your data, please contact us at info.haelent.com.

Changes to this Policy

We regularly update this Policy in case there are significant changes in the way we process your personal data.
You will receive a notification prior to such significant changes become effective by email if you provided us with your email address, by our mobile app or by pop-up notice on our website.